Privacy Notice.

1. Who is responsible for your information

Nudge App Ltd is the controller of personal information used to operate WeeJobs. We are registered in Northern Ireland under company number NI734993. Our registered office is 165 Curragh Road, Aghadowey, Coleraine, County Londonderry, Northern Ireland, BT51 4BU.

Our ICO registration number is ZC124815. For privacy questions, rights requests or complaints, email privacy@weejobs.net. General support is available at support@weejobs.net.

2. Who and what this notice covers

This notice applies to website visitors, waitlist members, customers, service providers, prospective users and people who contact support. It covers the WeeJobs website, mobile app and related marketplace administration.

Stripe, Apple and Google may act as separate controllers for some payment, device or account processing under their own privacy notices. Service providers are also responsible for personal information they independently collect or use to perform a job.

3. Information we collect

• Account and identity: name, email, phone number, login provider, account identifiers, role, age confirmation, policy acceptance records and account status.
• Customer and job details: job descriptions, category, budget, timing, photos, messages, reviews, approximate area, exact job address and access notes.
• Service provider profile: business name, skills, experience, service area, availability, social links, application details, insurance and qualification evidence, approval status and public profile information.
• Verification and tax reporting: where legally required, identity information, home or registered address, date of birth, National Insurance number, tax identification, company details and evidence used to verify that information. We collect this progressively and keep sensitive reporting data away from public profiles.
• Payments and credits: Stripe customer and connected-account identifiers, payment status, deposits, final payments, refunds, disputes, platform fees, payouts, PRO membership and Wee Bucks ledger activity. Stripe handles full card and bank details.
• Location: job coordinates and, with device permission, a service provider's live position while marked “On the way” so the customer can follow progress. The app does not intentionally collect this live location while closed or after the tracking flow ends.
• Communications and content: in-app messages, support requests, reports, appeals, marketing preferences, email and push-notification delivery information.
• Device and technical data: IP address, browser or device details, app version, device notification token, authentication logs, crash reports, diagnostics, security events and usage needed to operate and protect the service.
• Website forms: the fields you submit through waitlist, contact, job-interest and tradie-interest forms.

Please do not put unnecessary sensitive information in job descriptions, profile fields or messages. Do not upload another person's information unless you have the right to do so.

4. How we obtain information

We receive information directly from you, from your device when you use an enabled feature, from other users involved in a job, and from providers such as Stripe, Apple, Google, Supabase, Expo and Sentry. We may also receive information from public registers or verification sources where necessary to check a service provider or comply with law.

5. Why we use information and our lawful bases

• Provide the contract: create accounts, post and match jobs, enable messaging, manage bookings, payments, refunds, credits, memberships, support and account deletion.
• Legitimate interests: secure and improve WeeJobs, prevent fraud and misuse, diagnose faults, administer the marketplace, understand demand, moderate content and support users, after considering the impact on individuals.
• Legal obligations: keep financial and tax records, report relevant service-provider information to HMRC, respond to lawful requests, address illegal content and meet regulatory, safeguarding and company duties.
• Consent: use optional precise location, optional marketing, optional non-essential website technologies and the optional AI estimate feature where consent is the appropriate basis. You can withdraw consent without affecting earlier lawful use.
• Vital interests: share information where reasonably necessary to protect someone's life in a genuine emergency.
• Legal claims and substantial public interest: use relevant information where necessary to establish, exercise or defend legal claims or handle certain sensitive safety matters permitted by law.

Account service messages and operational push notifications are not marketing. You may disable device notifications, although some important account messages may still be sent by email.

6. Marketplace visibility

Customers can see information needed to compare interested service providers, such as profile name, business information, photo, experience, status, reviews and messages. Service providers can see job information needed to assess and perform work. Exact addresses and contact details should only be disclosed when needed for the booking flow.

Public service-provider profiles may be visible without an account. We label checks according to what was actually reviewed. WeeJobs does not publish private tax, bank, identity-document or full home-address information.

7. Who receives information

We use the following categories of recipient where necessary:

• Supabase: authentication, database, storage and real-time app features.
• Stripe and Stripe Connect: payments, fraud prevention, refunds, connected-account verification and payouts.
• Expo and EAS: app build and delivery services and push notifications.
• Apple and Google: optional sign-in, device platform services and store distribution.
• Mapbox: map display, geocoding and live journey-map rendering.
• Sentry: crash and technical error diagnostics.
• Resend: transactional and support email delivery.
• Netlify: public website hosting, form handling, server logs and website security.
• OpenAI: the optional rough-estimate feature described below.
• Other users: information needed to discuss, arrange, perform, review or resolve a job.
• Professional advisers, insurers and auditors: where reasonably required.
• HMRC, courts, regulators, law enforcement and safeguarding bodies: where required or permitted by law.

Some providers act as processors on our instructions. Others, including Stripe, Apple or Google for parts of their service, may act as independent controllers. We do not sell personal information.

8. International transfers

Some providers may process information outside the United Kingdom. Where UK law requires a transfer safeguard, we rely as applicable on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, and contractual and security measures in the relevant provider agreement.

The exact safeguard depends on the provider, service and processing location. You may ask privacy@weejobs.net for more information about the safeguard relevant to your information.

9. Payments, payouts and HMRC reporting

Stripe handles payment-card, connected-account identity and bank information under its own terms. WeeJobs receives transaction, payout, dispute and account-status information needed to operate and reconcile the marketplace.

UK digital-platform reporting rules may require us to collect, verify and report information about service providers to HMRC. This can include name, address, date of birth, National Insurance or tax identification number, company details, the amount paid in each quarter and fees or commissions deducted. We may give service providers a copy of information reported about them. These duties can continue after an account closes.

10. Artificial intelligence estimates

The optional rough-estimate feature sends the selected category, general area and job description to OpenAI to produce an indicative price range. It does not intentionally send your name, email, phone number, photos or exact address. Do not include personal details in the free-text description.

The feature is optional and requires the in-app permission shown at the time. The result is not a quote, professional advice or a decision about you. It can be wrong or incomplete. Read the dedicated AI Estimates notice for details.

11. Location and push notifications

Location permissions are requested when a feature needs them. A service provider's live position is used only for the journey flow described in the app and shared with the relevant customer. You can control permission in device settings, although disabling it stops live tracking.

Expo and the device platform use a notification token to deliver service updates. Promotional notifications require a separate choice where used. You can disable notifications in device settings.

12. Security

We use access controls, database security policies, authentication, encryption in transit, restricted administration, logging, payment-provider controls and incident procedures appropriate to the service. No system is completely secure. Keep your device and login details safe and report suspected misuse promptly.

13. How long we keep information

We retain information only for as long as needed for the purpose collected, a legal requirement or a legitimate legal claim. Typical criteria include:

• account and profile information while the account is active, followed by deletion or anonymisation subject to retained records;
• job, message and support records for the period needed to complete work and handle complaints, safety issues and legal claims;
• payment, payout, invoice and tax-reporting records for the applicable statutory accounting and tax period, normally at least six years;
• consent and policy-acceptance evidence for as long as needed to demonstrate compliance and resolve claims;
• security, crash and technical logs for a shorter risk-based period unless needed to investigate an incident; and
• illegal-content, moderation or safeguarding evidence only for as long as necessary and lawful.

Backups may retain deleted data for a limited cycle before secure overwrite. A legal hold may pause normal deletion for specific records.

14. Account deletion

You can request deletion in the app. We delete or anonymise information that is no longer needed, but may retain payment, tax, consent, fraud, moderation, safety and dispute records where law or legal claims require it. Deleting an account does not erase another user's lawful copy of messages or job records.

Unused purchased Wee Bucks are non-refundable and are forfeited on deletion, subject to rights that cannot be excluded. Read Account Deletion before confirming.

15. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to:

• be informed and obtain a copy of your personal information;
• correct inaccurate or incomplete information;
• request erasure or restriction;
• object to processing based on legitimate interests or direct marketing;
• receive eligible information in a portable format;
• withdraw consent at any time; and
• challenge a solely automated decision with legal or similarly significant effects.

These rights are not absolute. Email privacy@weejobs.net. We may need to verify your identity. We normally respond within one calendar month and will explain if law allows more time.

16. Privacy complaints

Send a privacy complaint to privacy@weejobs.net with enough information for us to investigate. We will acknowledge a data protection complaint within 30 days, investigate it without undue delay, keep you appropriately informed and provide an outcome.

You can also complain to the Information Commissioner's Office at ico.org.uk or call 0303 123 1113. You do not need to complete our complaint process before contacting the ICO.

17. Marketing

We send optional marketing only where permitted. You can unsubscribe using the message link or contact us. Withdrawing from marketing does not stop necessary account, safety, job, payment or policy messages.

18. Children

WeeJobs is an adults-only marketplace. You must be at least 18 to create an account or use marketplace features. If you believe a person under 18 has provided information, contact privacy@weejobs.net.

19. Changes to this notice

We may update this notice when services, providers or law change. The effective date and version appear above. We will provide appropriate notice of material changes and seek a new choice where required.

20. Contact